Consumer Financial Resources
Consumer Financial Resources
Consumer Financial Resources
Improve financial literacy and get back on the path toward financial wellness
Financial literacy is an important part of feeling prepared when making important life decisions. Debt is a source of ongoing stress for many consumers and having an understanding of personal finances can lead to smart budgeting and the achievement of financial goals. These resources from trusted sources provide helpful tools and educational information that help you build financial literacy.
Flexible Payment Options
Unifund provides innovative solutions that help consumers achieve financial fitness while resolving outstanding balances. We believe in a holistic approach to receivables that features alternatives to the traditional debt collection approach. We understand that debt resolution can be a challenging process, so we offer a variety of flexible options that include individualized payment plans and alternative solutions that offer consumers unique options to resolve their debt. Payments can be made through our secure online payment portal, over the phone, and through the mail. For more information, please visit our Payments page or call us to discuss options for resolving your account.
Know Your Rights
Unifund cares about consumers and believes in treating all consumers with respect through the challenging process of resolving debt. Our team adheres to the Fair Debt Collection Practices Act (FDCPA) and acts in accordance with the values and core principles that drive positive customer experiences. We understand that it can be difficult for consumers to know whether a phone call from a debt collector is legitimate. Consumers can be assured that Unifund is a legitimate business. To help you in your financial wellness journey, you should be aware of your rights.
- Debt Collectors cannot harass, oppress, or abuse you or anyone else they contact such as repetitive phone calls that are intended to annoy, abuse, or harass you or any person answering the phone.
- Debt Collectors cannot call you before 8 AM, after 9 PM, or at times they know are inconvenient (unless you specifically agree to it).
- You have the right to tell a debt collector to stop communicating with you.
- Debt collectors may not use threats of violence or harm or use obscene or profane language.
- By law, a debt collector who says that you owe money is required by law to tell you the name of the creditor, the amount you owe, and how you can dispute or seek verification of the debt.
Complaint Resolution
Unifund cares about your experience while working with our team and our trusted partners. Your feedback helps us to continually improve the quality of our training and services. If you would like to submit your feedback or if you have a complaint, we encourage you to contact us directly.
Chief Compliance Officer: Andrew Hagerman
RMAI Certification Number: P2110-1441
RMAI Certification Year: 10/31/2025
Unifund CCR, LLC
RMAI Certification Number: C1403-1015
RMAI Certification Year: March 2018 – Expires March 2027
